{"id":96609,"date":"2025-10-15T11:26:00","date_gmt":"2025-10-15T11:26:00","guid":{"rendered":"https:\/\/www.turbo-shop.eu\/vratenie-tovaru-a-reklamacie\/"},"modified":"2026-07-21T20:39:45","modified_gmt":"2026-07-21T20:39:45","slug":"vratenie-tovaru-a-reklamacie","status":"publish","type":"page","link":"https:\/\/www.turbo-shop.eu\/sk\/vratenie-tovaru-a-reklamacie\/","title":{"rendered":"Vr\u00e1tenie tovaru a reklam\u00e1cie"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"96609\" class=\"elementor elementor-96609 elementor-29340\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-1994637 e-flex e-con-boxed e-con e-parent\" data-id=\"1994637\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edb25af elementor-widget elementor-widget-wd_text_block\" data-id=\"edb25af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><strong>Vitajte na str\u00e1nke Vr\u00e1tenie tovaru a reklam\u00e1cie.<\/strong><\/p><p><strong>V\u0161etky \u017eiadosti o vr\u00e1tenie tovaru a reklam\u00e1cie musia za\u010da\u0165 vyplnen\u00edm formul\u00e1ra na vr\u00e1tenie\/reklam\u00e1ciu na tejto str\u00e1nke.<\/strong><\/p><p><strong>D\u00f4sledne dodr\u017eiavajte ni\u017e\u0161ie uveden\u00e9 pokyny, aby ste zabezpe\u010dili hladk\u00fd priebeh spracovania v\u00e1\u0161ho vr\u00e1tenia tovaru alebo reklam\u00e1cie.<\/strong><\/p><p><strong> <\/strong><\/p><ol><li><strong>  Vr\u00e1tenie tovaru (Pr\u00e1vo na odst\u00fapenie od zmluvy \u2013 30 dn\u00ed)<\/strong><\/li><\/ol><p>Ak si \u017eel\u00e1te odst\u00fapi\u0165 od n\u00e1kupu do <strong>30 kalend\u00e1rnych dn\u00ed<\/strong> od prevzatia produktu:<\/p><ol><li>Odo\u0161lite <strong>Formul\u00e1r na vr\u00e1tenie tovaru<\/strong> na tejto str\u00e1nke. <strong>Produkt nevracajte bez predch\u00e1dzaj\u00faceho odoslania formul\u00e1ra.<\/strong><\/li><li>Po odoslan\u00ed formul\u00e1ra budete presmerovan\u00ed na str\u00e1nku s podrobn\u00fdmi <strong>pokynmi o tom, kde a ako produkt vr\u00e1ti\u0165<\/strong>.<\/li><li>Vracajte iba <strong>nepou\u017eit\u00e9, nenamontovan\u00e9 produkty v p\u00f4vodnom stave<\/strong> so v\u0161etk\u00fdmi obalmi a pr\u00edslu\u0161enstvom.<\/li><li><strong>N\u00e1klady a zodpovednos\u0165 za sp\u00e4tn\u00fa dopravu<\/strong> zn\u00e1\u0161a spotrebite\u013e, pokia\u013e nie je dohodnut\u00e9 inak.<\/li><li>Vr\u00e1tenie pe\u0148az\u00ed sa uskuto\u010dn\u00ed do <strong>14 dn\u00ed<\/strong> po tom, \u010do obdr\u017e\u00edme vr\u00e1ten\u00fd tovar alebo doklad o jeho vr\u00e1ten\u00ed, a to <strong>rovnak\u00fdm sp\u00f4sobom platby<\/strong>, pokia\u013e nie je dohodnut\u00e9 inak (napr. bankov\u00fdm prevodom).<\/li><\/ol><p><strong>Pozn\u00e1mka:<\/strong> Toto 30-d\u0148ov\u00e9 pr\u00e1vo na odst\u00fapenie od zmluvy sa <strong>nevz\u0165ahuje<\/strong> na chybn\u00e9 alebo namontovan\u00e9 produkty. V pr\u00edpade ch\u00fdb postupujte pod\u013ea ni\u017e\u0161ie uveden\u00fdch pokynov pre reklam\u00e1ciu. <\/p><ol start=\"2\"><li><strong>  Reklam\u00e1cie<\/strong><\/li><\/ol><p>Ak je v\u00e1\u0161 produkt <strong>chybn\u00fd alebo v rozpore so zmluvou<\/strong>:<\/p><ol><li>Odo\u0161lite <strong>Formul\u00e1r na vr\u00e1tenie\/reklam\u00e1ciu<\/strong> na tejto str\u00e1nke a uve\u010fte:<ul><li>\u010c\u00edslo fakt\u00fary<\/li><li>N\u00e1zov produktu<\/li><li>Popis chyby<\/li><\/ul><\/li><li>Po odoslan\u00ed formul\u00e1ra budete presmerovan\u00ed na str\u00e1nku s <strong>pokynmi o tom, kde a ako posla\u0165 produkt na kontrolu<\/strong>.<\/li><li><strong>Produkt nevracajte bez predch\u00e1dzaj\u00faceho odoslania formul\u00e1ra a dodr\u017eania pokynov<\/strong>.<\/li><li>Po schv\u00e1len\u00ed va\u0161ej reklam\u00e1cie zabezpe\u010d\u00edme:<ul><li>Opravu, v\u00fdmenu alebo in\u00fa n\u00e1pravu v s\u00falade s platn\u00fdmi pr\u00e1vnymi predpismi a obchodnou z\u00e1rukou na produkt (ak sa uplat\u0148uje).<\/li><\/ul><\/li><li>Vr\u00e1tenie pe\u0148az\u00ed alebo v\u00fdmena podliehaj\u00fa <strong>podmienkam a v\u00fdnimk\u00e1m pop\u00edsan\u00fdm vo VOP<\/strong>, vr\u00e1tane nespr\u00e1vnej mont\u00e1\u017ee, nespr\u00e1vneho pou\u017e\u00edvania alebo po\u0161kodenia sp\u00f4soben\u00e9ho vozidlom alebo prostred\u00edm.<\/li><\/ol><ol start=\"3\"><li><strong>  D\u00f4le\u017eit\u00e9 inform\u00e1cie<\/strong><\/li><\/ol><ul><li>Po\u010das sp\u00e4tnej prepravy <strong>udr\u017eujte produkt dobre zabalen\u00fd<\/strong>, aby ste predi\u0161li jeho po\u0161kodeniu.<\/li><li>Pou\u017eite <strong>prepravn\u00fa slu\u017ebu so sledovan\u00edm z\u00e1sielky<\/strong>; spolo\u010dnos\u0165 Turborail Kft. nezodpoved\u00e1 za tovar straten\u00fd alebo po\u0161koden\u00fd po\u010das prepravy. <\/li><li>Dodr\u017eanie t\u00fdchto krokov zabezpe\u010d\u00ed <strong>hladk\u00e9 a r\u00fdchle spracovanie<\/strong> v\u00e1\u0161ho vr\u00e1tenia tovaru alebo reklam\u00e1cie.<\/li><\/ul><p> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-e8bcf67 e-flex e-con-boxed e-con e-parent\" data-id=\"e8bcf67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43e4f46 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"43e4f46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-bd0ed84 e-flex e-con-boxed e-con e-parent\" data-id=\"bd0ed84\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94a47e4 wd-cf7 elementor-widget elementor-widget-wd_contact_form_7\" data-id=\"94a47e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_contact_form_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f30063-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"30063\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/sk\/wp-json\/wp\/v2\/pages\/96609#wpcf7-f30063-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"30063\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f30063-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<h3>Warranty \/ Return Request (within 30 days)\n<\/h3>\n<p><label>Request type (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"request_type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"request_type\"><option value=\"\">Please choose<\/option><option value=\"Warranty\">Warranty<\/option><option value=\"Return (within 30 days)\">Return (within 30 days)<\/option><\/select><\/span><br \/>\n<\/label>\n<\/p>\n<p><label>Invoice number (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"invoice_number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"e.g. INV-2026-00123\" value=\"\" type=\"text\" name=\"invoice_number\" \/><\/span><br \/>\n<\/label>\n<\/p>\n<p><label>Product name (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"e.g. Turbocharger 900-00025-000\" value=\"\" type=\"text\" name=\"product_name\" \/><\/span><br \/>\n<\/label>\n<\/p>\n<p><label>Contact address (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact_address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Street, City, State\/Region, ZIP\/Postal code, Country\" value=\"\" type=\"text\" name=\"contact_address\" \/><\/span><br 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data-name=\"reason_description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please describe the reason in detail. If faulty, include symptoms, when it started, and any error codes.\" name=\"reason_description\"><\/textarea><\/span><br \/>\n<\/label>\n<\/p>\n<p><label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"terms\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"terms\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read and accept the <a href=\"\/terms-and-conditions\" target=\"_blank\" rel=\"noopener\">General Terms and Conditions (GTC)<\/a>of Turborail Kft. and agree to be bound by them.<\/span><\/label><\/span><\/span><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"privacy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privacy\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read and accept the <a href=\"\/privacy-policy\" target=\"_blank\" rel=\"noopener\">Privacy Policy (GDPR)<\/a>.<\/span><\/label><\/span><\/span><\/span><br \/>\n<\/label>\n<\/p>\n<p><div class=\"cf7-cf-turnstile\" style=\"margin-top: 0px; margin-bottom: -15px;\"> <div id=\"cf-turnstile-cf7-3458815811\" class=\"cf-turnstile\" data-sitekey=\"0x4AAAAAADS3ecXJ7WfCoBqC\" data-theme=\"light\" data-language=\"auto\" data-size=\"normal\" data-retry=\"auto\" data-retry-interval=\"1000\" data-refresh-expired=\"auto\" data-refresh-timeout=\"auto\" data-action=\"contact-form-7\" data-callback=\"turnstileCF7Callback\" data-appearance=\"always\"><\/div> <br class=\"cf-turnstile-br cf-turnstile-br-cf7-3458815811\"> <style>#cf-turnstile-cf7-3458815811 { margin-left: -15px; }<\/style> <script>document.addEventListener(\"DOMContentLoaded\",function(){document.querySelectorAll('.wpcf7-form').forEach(function(e){e.addEventListener('submit',function(){if(document.getElementById('cf-turnstile-cf7-3458815811')){setTimeout(function(){turnstile.reset('#cf-turnstile-cf7-3458815811');},1000)}})})});<\/script> <\/div><br\/><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit request\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Vitajte na str\u00e1nke Vr\u00e1tenie tovaru a reklam\u00e1cie. 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